1 - Project Overview:
The UX/UI Senior/Expert plays a leading role in shaping end-to-end user experience strategy, covering research, design, experience consulting, collaboration process establishment between FPT and customers, as well as supporting bidding activities and consulting proposals for new clients and projects
2 - Job Description:
Customer Consulting & New Business Opportunities:
- Directly consult on design direction and craft compelling user experience narratives for proposals when GST pursues new client or project opportunities.
- Lead the rapid creation of mockups and wireframes for pitch decks, ensuring high quality and persuasive visual communication within tight timelines.
- Represent the design team in client-facing presentations during key pitching sessions.
Research & Discovery:
- Lead UX research activities, gathering user insights from data analysis, user interviews, and various research sources.
- Analyze user pain points and identify opportunities to improve product experiences.
Design Execution:
- Review, evaluate, and provide expert judgment on UI/UX designs for assigned feature flows, ensuring high-quality deliverables.
- Create clear and comprehensive design process documentation to meet the high documentation standards expected by Japanese clients.
- Clarify and standardize UX/UI concepts and design decisions with customers, bridging knowledge gaps when clients have limited UX/UI expertise and ensuring alignment before implementation.
CX Strategy & Methodology:
- Apply frameworks such as Design Thinking, Kano Model, and Double Diamond to analyze and prioritize features based on customer value.
- Provide Customer Experience (CX) strategy consulting directly to client-side Business Owners and Product Owners (POs), serving as a bridge between business objectives and user needs.
Process Development & Optimization:
- Establish and continuously improve collaboration processes between FPT teams and stakeholders.
- Standardize handover procedures, review processes, and quality assurance practices across all involved parties.
Leadership & Mentorship:
- Lead, coach, and mentor designers within the team, ensuring consistent quality across deliverables.
- Define and standardize design standards and internal working procedures.
- Collaborate with Project Managers to plan and allocate tasks among team members.